Question 1

What is TR/19 and why is it important?

Accepted Answer

TR/19 is the leading standard for the cleaning of ventilation systems in commercial kitchens. It ensures that kitchen extracts are cleaned to a level that minimizes fire risks and maintains hygiene standards. Compliance with TR/19 is crucial for safety and regulatory purposes.

Question 2

How often should kitchen extract systems be cleaned?

Accepted Answer

The frequency of cleaning depends on the level of kitchen usage. Typically, high-usage kitchens (12-16 hours per day) should have their extracts cleaned quarterly, moderate usage (6-12 hours per day) every six months, and low usage (2-6 hours per day) annually.

Question 3

What does your TR/19 kitchen extract cleaning service include?

Accepted Answer

Our TR/19 kitchen extract cleaning service includes a thorough inspection and cleaning of the entire extraction system, including hoods, ducts, filters, and fans. We ensure all work is documented and meets TR/19 standards for fire safety and hygiene.

Question 4

Do you provide a certificate after the TR/19 cleaning?

Accepted Answer

Yes, upon completion of our TR/19 cleaning, we provide a certificate of compliance. This document is essential for health inspections and insurance purposes.

Question 5

How do you ensure minimal disruption to our business during cleaning?

Accepted Answer

We offer flexible scheduling, including overnight and weekend cleaning services, to ensure minimal disruption to your business operations. Our team works efficiently and professionally to complete the job with as little impact as possible.

Question 6

Why is regular kitchen extract and deep cleaning important?

Accepted Answer

Regular cleaning of kitchen extracts and deep cleaning of the kitchen itself are essential for maintaining a safe, compliant, and hygienic environment. It helps prevent fire hazards, extends the life of your equipment, and ensures compliance with health and safety regulations.

Question 7

How can we book a service with Extract Clean London?

Accepted Answer

You can book a service by contacting us via phone or email. We’ll arrange a convenient time to assess your needs and provide a quote. Our team is ready to help you maintain a clean, safe, and compliant kitchen.

Question 8

What is involved in a commercial kitchen deep clean?

Accepted Answer

Our commercial kitchen deep clean is tailored to meet the specific needs of your business. We focus on thoroughly cleaning all kitchen surfaces, equipment, and hard-to-reach areas. This can include degreasing and sanitizing cooking equipment, cleaning countertops, floors, walls, and other surfaces as required to ensure your kitchen meets the highest hygiene standards.

Question 9

How long does a commercial kitchen deep clean take?

Accepted Answer

The duration of a deep clean varies based on your kitchen’s size, condition, and specific requirements. We customise our services to fit your needs, with most deep cleans taking anywhere from a few hours to a full day. We work around your schedule to minimize any disruption to your operations.

Question 10

Can you clean kitchen equipment as part of the deep clean?

Accepted Answer

Yes, as part of our tailored deep cleaning service, we can thoroughly clean and sanitize kitchen equipment such as ovens, grills, fryers, and more. We ensure that all equipment is cleaned according to your specific requirements, helping to maintain optimal performance and hygiene.

Question 11

Do you offer one-time cleaning services, or do you require a contract?

Accepted Answer

We offer both one-time cleaning services and regular maintenance contracts, depending on your needs. Whether you need a single deep clean or ongoing TR/19 kitchen extract cleaning, we can provide a solution that fits your requirements.

Question 12

What areas do you service?

Accepted Answer

We provide our cleaning services across London and the surrounding areas. If you're unsure whether we cover your location, feel free to contact us, and we'll be happy to assist.

Question 13

How do you ensure your cleaning services meet health and safety regulations?

Accepted Answer

Our team is trained to follow strict health and safety guidelines. We adhere to industry standards, including TR/19, and use certified cleaning products and methods to ensure your kitchen is safe, compliant, and hygienic.

Question 14

Are your cleaning products safe for use in food preparation areas?

Accepted Answer

Yes, we use food-safe, environmentally friendly cleaning products that are effective at removing grease, grime, and bacteria while being safe for use in food preparation areas.

Question 15

How do you handle grease build-up in hard-to-reach areas?

Accepted Answer

We specialise in reaching and cleaning difficult areas that often accumulate grease, such as ductwork and behind equipment. Our team uses specialized tools and techniques to ensure every part of your kitchen is thoroughly cleaned.

Question 16

Do you provide emergency cleaning services?

Accepted Answer

Yes, we offer emergency cleaning services for situations that require immediate attention, such as after a fire or to address a serious hygiene issue. Contact us directly if you need urgent assistance.

Question 17

What should we do to prepare for your team’s arrival?

Accepted Answer

To ensure an efficient cleaning process, we recommend clearing any loose items from surfaces and making sure areas to be cleaned are accessible. Our team will take care of the rest.

Question 18

How do you determine the cost of your cleaning services?

Accepted Answer

Our pricing is based on the specific needs of your kitchen, including its size, condition, and the level of cleaning required. We offer a free consultation and quote to give you a clear understanding of the cost before we begin any work.

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